An Often Overlooked Little Marketing Success Engine: Classified Ads

WOW! That’s all I could say after I heard the results.  Twelve inquiries and 3 sales of a downloadable e-book from a series of classified ads – that was pretty good for just about three hours of work.  I had almost forgotten completely about classifed ads until I was speaking with a small business owner who uses them regularly — but now I’m beginning to use them for my own business, and helping more clients plug into this little marketing success secret.

Online classified ads are a very simple, but often overlooked, marketing technique to get your business message out.  It is easy, it is inexpensive, and a recent study showed that 47% of all internet users browse at least one classified ad site a week. It takes a little bit of time to register and submit your ad to alot of sites, but if your competitors AREN’T taking full advantage of those potential inquiries, you may want to consider at least testing a few sites to see what happens.  Some of the sites offer a paid submission service and it is my understanding that for a winning ad, it pays to use a submission service.  But don’t do it until you are convinced the ad will pull in response.  No reason to pay to have a non-performing ad mass distributed.

Besides generating sales and inquiries, another great use for classified ads is testing of offers, headlines, and messages.  You’d be better off failing to connect with customers with a classified than with a pay-per-click ad.  Many of the top internet sellers use classified ads merely as a testing ground before they launch a PPC campaign.  Put out several different versions of ads and see which ones garner the most response.  Then keep tweaking the ad until you have the best ad you can make.  Then transfer it to a pay-per-click campaign, and you’ll likely see better response than if you had started with PPC.

As with all online marketing strategies, you need to use target keywords in your ads.  Most classified ad sites are searchable, so make sure you are using words your potential customers are looking for.  And yes, major search engines like Google and Yahoo scan the classified ad sites and will note your backlink. 

Try to grab attention of your readers.  Funny or odd subject lines that cause people to stop and go “Huh?” often work.  I recently stopped and read an ad with the headline “If a frog asked you to go to the movies, would you say Yes?”  It caught my attention at least. 

Here are some of the bigger Free Classified sites that you may want to try:

 Each site has their loyal following, so you have to research a little to find out where your product or service would perform the best, but it’s worth trying.

Good luck and let me know if you have had any classified ad success stories.

Here’s to your success,

Trina

P.S.  Special Offer:  I’ll write 5 versions of a classified ad and submit them to all ten of the classified ad sites listed above for only $100.00.  That’s 50 submitted ads.  What’s your time worth?   If you are interested, please email me at Trina@SuccessPointConsulting.com.

 

 

Why I’m Embracing Mobile Marketing

Ok, I admit it.  I am not an early adopter of all things digital or electronic.  I’ve only been on Facebook for about 9 months, Twitter for less time than that.  I do not own a big-screen TV, nor do I TiVo.   

At my house, not that long ago ...

  Heck, for that matter, I don’t even get HBO or Showtime.  I don’t own an iPod.  I don’t have a “smart” phone or Blackberry.  I resisted getting a phone with a camera for quite a while because I couldn’t imagine walking around taking random photos.  However, now, if anyone asks about my nieces, I can whip out my phone (that is always with me) and show them pictures from the latest cook-out.  And believe it or not, I now often appreciate getting photos emailed to me from friends and family, straight from their phones. 

I also resisted text messaging for quite a while.  I used to get annoyed with certain friends and colleagues who refused to answer their phones and talk, but would respond to a text within seconds.  Now, oddly enough, I find myself being more and more like them.  I am discovering the appeal of text messaging.  (Though I still don’t approve of texting and driving, my dear friends — and you know who you are!)

So when a friend suggested I look at a new mobile marketing company that is about to launch, I was a little skeptical.  But I went, I looked, I listened. And I walked away a believer.  Mobile marketing is going to be big.  I knew that print and direct mail marketing that I did for so many years of my career was becoming less and less effective.  When is the last time you actually used those yellow page books to look up a business?  I don’t get magazines sent to my house anymore, but I still read the headlines and certain articles online.  Just think about all those advertisers that no longer  have access to me.   Not all of them followed where my eyes went.  

I have seen the full potential of websites, blogs, and social media outlets like Facebook, and Twitter, and LinkedIn for business.  I watch in fascination the people who are embracing FourSquare.  And what I see are the people who are really good at marketing, really good at understanding human behavior, and who really know who they are and what their brand represents, are the ones taking advantage.  I think the same is going to be true of mobile marketing.  You have to get your message in front of people — you have to go to where their eyes are.  Why do Super Bowl ads work?  Because of the eyes.

For those companies who have, or want, repeat business, mobile marketing could be a no-brainer.  Restaurants, bars, stores.  Having a slow day?  Text a special offer to everyone who has opted-in previously — “Unadvertised Special: 20% off all blue jeans until 6 p.m.”   Or “Buy one Get One Free Entrees tonight.”  Any organization with members, like a gym or church, can send out reminders about special events or encouraging words on a regular basis.  And what about the daycare center or school that has to close because of bad weather?  Public speakers and bands can notify their followers of the appearance dates and locations.  The possibilities are endless.  I can’t wait to see what kind of small business success can be generated from the phone.

Those companies who want a competitive advantage, who are willing to be creative and take a chance, and who know their customers and their brand, are going to embrace mobile marketing, quickly.  I think this new company,                     iZigg Mobile Marketing, has got it right.    

Go to where the eyes are, and the eyes are on the cellphone.  It’s coming.  There are some folks doing it now, but not nearly at the scale that it’s going to be.  Remember when companies didn’t put a website or email address on all their marketing materials?  But now, it’s automatic for most.  Soon it’s going to be the mobile marketing short code.

Some of the things I like about iZigg:  1)  It’s the right kind of product at the right time; 2) I think the packages seem pretty competitively priced from what I’ve seen; 3) They seem to have financing, technology, relationships, and leadership that position them ahead of any current players in the market; 4) They have purchased the exclusive rights to short code 90210, which means their branding is going to be recognizable very quickly.  Not only is it memorable for the promoting business, it’s going to be universally associated with iZigg; and 5) They have chosen to take it to market using network marketing, which means that it will grow fast everywhere.  There’s a reason Robert Kiyosaki, Donald Trump, Warren Buffet, and Richard Branson (all billionaires) have all come out in the past few years and announced that network marketing is the most powerful business model at work in today’s economy.  Because it works.

So, I’m getting involved.  I am going to be encouraging all of my business clients to try it.  I’m going to help them set up campaigns to test it out.  I will have several test accounts available, so if you are interested, please let me know.  Some won’t work, but some will.  And we’ll start learning about this new marketing method.  I’m excited about the possibilities.

If you want more information on iZigg, or if you know anyone who is looking for a network marketing or mobile marketing sales opportunity, just email me at SuccessPointConsulting@hotmail.com and I’ll get you hooked up with more information.

Until next week,  here’s to your success,

 

Trina 

 

Where to use the Right Keywords

Congratulations!  You’ve now thought about keywords and should be beginning to see the impact they can have on your online success.  But doing the research is only half the puzzle — now you have to use them. 

The first step is to review of your list of potential keywords  and keyword phrases and pick the one or two, but no more than three, of them to target.  You may have a list of 25 potentially dynamite keywords, but you cannot effectively go after all of them at once.  For each keyword or keyword phrase, think about how you would use it in a headline or sentence.  Sometimes keywords pop up that have a decent number of searches and almost no competition — because they are almost impossible to use in regular language.  You can choose to target those — but understand that it will make your job just that much tougher.

Before you do anything else, pull up a Google search box and type in the keywords or keyword phrases you have chosen.  Make note of the top ten results.  You want to be one of them within the next 60 to 90 days (or sooner).

Now get to work on your copy.  If you have a traditional website, ideally, all three keywords will appear on your website’s home page:  include all of your keywords at the top of the page; put at least one keyword or phrase in a headline or a subhead; at least one or possibly even two of your keywords or phrases should be in the first paragraph of the page; and make sure you add at least one in the last paragraph of the page.  If you can make the targeted phrase a logical hyperlink to another page in your site, Google will give you bonus points in your search rankings.  Note:  Make sure your keywords are in text, not artwork.  If your headlines and subheads are graphics and not text, Google may ignore them.

Make sure you include one, two, or all three of your targeted keywords in your page’s title and meta description and of course, include them in your web headers as meta keywords.  You can target different keywords on different pages of your website if each page is indexed separately.  That may be a little advanced for a basic website, but it’s something to keep in mind.

If you are using a WordPress or other blog format as your platform instead of a traditional website, you will want to make sure that each post has one or two keywords in it and that your targeted keywords are included as Categories and Post Tags.   If you have added an SEO plug-in for your WordPress blog, make sure you include your targeted keywords in your Title and Meta Description.

But don’t stop with your website or blog.  Now go into every directory your site has been listed in and re-write the description to include your keywords.  Pull up your profiles in LinkedIn, Twitter, and Facebook and add your keywords.  Begin a concentrated, targeted online campaign emphasizing those keywords.  Try to use those targeted keywords in your Twitter updates, on your Facebook wall, in articles submitted to article directories, and in press releases.  Add your website or blog to different social bookmarking sites and include your keywords in your profiles.

Finally, set up Google alerts to track your keywords or keyword phrases.  As you start to use the phrases more and more, you should start to see your site or marketing efforts pop up.  This will give you an idea of where Google is recognizing the phrase and you can adjust your copy or marketing efforts accordingly.

Give it a shot.  I would love to hear your success stories in a couple months.

Here’s to your success,

Trina

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Unlike the competition, we actually go on your site, read the content and check all the links.  Sure, we’ll run a software program or two to get us some baseline information from Google, but the meat of our report is a result of over 20 years of sales and marketing experience, including the last 5 years heavily invested in learning SEO and online marketing strategies.  We give you an ACTION PLAN of steps   you can implement right away to improve your website’s performance.  Not listed in enough directories?  We’ll give you a list.  Not utilizing social media effectively?  We’ll get you specific suggestions on how to improve.  Don’t know what to say in a forum?  We’ll provide you with a suggested topic list, as well as suggestions on what forums and how often you should participate.  Every website and market is different, and every Action Plan should be, too.

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Evaluating Keywords for Online Success

OK, so you have your list of potential keywords or keyword phrases that you think searchers may type into a search engine to find you, and you know what your competitors are using.  Now you need to evaluate those keywords to find the one or two that will be most effective toward moving you toward online success. 

This is the part of the process where a good software program, like the full version of WordTracker or Market Samurai, really comes in handy.  But if you only have one or two websites and you only do this process occasionally (which you should update your research every 6 months or so because phrases go in and out of popularity), then you can get good results by using the free Google keyword tool.

So surf over to https://adwords.google.com/select/KeywordToolExternal. This is Google’s free keyword tool and it is the model on which all other tools are based.  Google is currently Beta testing a new interface, which I don’t use because they limit your results to the top 100 keywords. As you’ll see, in really competitive niches, I will often look at 300 or more keywords and phrases, so the new interface makes it a pain.  So for now, if I’m going to use Google, I immediately click on the link at the upper right hand side of the page that says “Previous Interface.”  

Once I’m there, here’s the basic process that I have found works for me and my clients:

         1)  Select the second choice “website content” in the first section. 

         2)  Type in your website address in the search box and hit “get keyword ideas.”    This will create a list of what keywords Google is currently associating   with your site.  It’s not unusual to see some phrases that really don’t apply.

         3) For each “section” go to the bottom and hit the “add all” link.  This will create a  list of selected keywords in the right hand bar.

         4)  Compare this generated list with the list you created on your own.  Add any missing phrases to your list by scrolling down to the bottom and hitting the “Add Your Own Keywords.”

CAUTION:  DO NOT EDIT the list at this time.  Even if some of the phrases are just wacky, don’t remove them yet because they’ll just get added back in.

         5)  Once you’ve completed this list, hit the “Get more related keywords” box.   This will automatically move those keywords into the “get keyword ideas” box at the top of the page.  Type in the Captcha and hit “get keyword ideas.”

         6)  Go to the bottom of each section and add any new keyword ideas to your selected keyword list.  Again, don’t edit, just add. 

         7)  Repeat this process until very few new keywords come up – often takes 3 to 5 repeats.  You should now have a list of 200 to 300 or more potential keywords.

         8) Once you are satisfied that you’ve gotten more keyword ideas than you could possibly use hit the “get more related keyword ideas” one last time.  This time, though, go through the list in the top box and delete any obviously non-relevant words or phrases.  

         9)  Once you’ve edited your list, click on “Filter my results.”  Select the box that says “don’t show new ideas, give me data on my selected keywords” and then hit “Get Keyword Ideas.”

         10) NOW is when you really start to edit and refine.   Click on “Global Search Volume” heading.  This will sort the results according to volume.  Everyone is different, and your actual numbers will depend on your target audience, but I typically will remove every word or phrase that has more than 150,000 searches per month.  Those words and phrases are just going to be too competitive and it’s going to be almost impossible to get ranked for them, at least in the short-term. I then usually scroll down to the bottom and look at the phrases that say “Not Enough Data.”  I will remove all of these, too.  (Now, you are removing them from your list on the right hand side, not from the results box.  If it’s too confusing, you can go ahead and repeat steps 5, 8-9 to get rid of the phrases in the main results box.)

        11)  Find the box at the top of the results that says “Match Type.”  Change the selection to “Phrase.”  You’ll see the number of searches change.

        12)  Then you can start to evaluate the keywords and phrases you have left.  Look at the Advertiser Competition column.  Solid green means the phrase is very competitive, that alot of other sites are targeting those same words.  The gold is in the phrases that are NOT solid green, so start with those.

        13)  Now is when it gets fun.  Open up a new tab in your browser and open up a Google search box.  Type the phrase:  allintitle: followed by the search term you are interested in within quotes e.g.  allintitle: “divorce rules Ohio”.

        14) When the search results come up, look at the top right hand side of the page.   There will be “Results 1 of XXXXXX sites.”  This is the number of competing sites for that particular keyword or phrase.

         15)  Do this with every potential keyword phrase.  As you pull up the results, look at the sites that come up.  If Google is pulling up well-established competitive sites, it’s going to be hard to compete.  However, if the Google results are Wikipedia, and Ezinearticles.com, and directory listings, then, even though there may be more than 50,000 competing websites, they could be “soft” competitors and there is opportunity for you to dominate the phrase with an aggressive SEO campaign.

        16)  Create a spreadsheet that shows you the phrase, number of global searches, and number of competing websites.  You may also want to make a note of the top 3 or top 5 search results.  Look at the data.  Though there is no hard and fast rule, it is a common theory that the “sweet spot” for SEO is a search term or phrase that gets at least 2,400 global searches per month and has less than 50,000 competing sites. With dedicated SEO promotion, a site can often appear on the first page of Google results of a sweet spot term in less than 30 days.  If you’ve got one or two keywords that fall into that category, congratulations, you are on your way to online success.  Keep this data and compare the results in 6 months.

Congratulations, you’ve just learned the basics on how to conduct keyword research.  Next week, we’ll look at what to do once you have your target keywords selected.

Here’s to your success,

 Trina

The Key to Online Success: The Right Keywords

PART I of Three-Part Series:  Finding Your Keywords

The key to getting your site or profile found in an online search is keywords.  Period.  Whether it’s on Google or Bing, or even LinkedIn or Twitter, what words you use and how you use them will have a major impact on your results and ultimately, your online success.

Choosing the “right” keywords is part art, part science.   There are dozens of programs out there that will generate words and phrases for you.  I’ve used WordTracker, Market Samurai, and Good Keywords, in addition to the very accessible free Google Keyword Tool.  They all have their flaws and their biases.  But like so many programs, the outcome is only as good as the input.  “Garbage in, garbage out” as the saying goes.

The place you have to start is getting into the mind of your potential site visitor.  What words or phrases would they type into a search box if they were specifically looking for you but didn’t know your company name?  I don’t mean to burst anyone’s bubble, but few people with any sort of search engine experience will type in just “dentist” if they are looking for a new family dentist.  I know, I know, I hear you.  “But Trina, Google says “dentist” was searched 13,000,000 times last month.”  It was.  And those people received in their results the U.S. Bureau of Labor Statistics, Wikipedia, the ADA, and many directories for dentists.  Plus the local results for Google maps.  If you truly wanted to compete on the word “dentist” then concentrate on getting listed in the right directories, and get a listing on Google maps, don’t try to use the phrase as the keyword on your website.  It is more likely your ideal new patient would type in Dentist Clintonville or Dentist Clintonville Ohio, which had 36 searches.

So the first step is to create a list of all the phrases you “think” a visitor would type if they were looking for you, your products or your services.  Think of phrases that are 2 to 3, even 4 words long.  If you take a common phrase and narrow it, you’ve created a “long-tail keyword.”  Long-tail keywords are going to bring you lots more of targeted, specific traffic than the general, short-tail keywords.  An example of a short-tail keyword phrase would be “family dentist.”  “Family dentist Columbus Ohio” would be an example of a long-tail keyword. 

The next step, if you are running Google Analytics on your site (which you should), go to Traffic Sources report section and look at the list of keywords in the right hand column.  Click on the “View Full Report” under the list to see all of the phrases people have been typing and ended up on your site.  Aren’t you amazed at the variety?  I know I am.

The third step is one that many people skip.  Take a look at your competition.  Type in the phrases you think people are using, and the ones you pulled off Google Analytics into a Google search box (or Yahoo, or Bing, it doesn’t really matter) and then click on all of the competitors.   Put your cursor somewhere on the page near the top but under the header and right click.  Select “View Source” and up pops their site coding.  Near the top, you should see their meta tags.  Look for “meta name = keywords” and then copy down all the words and phrases they are using.  Then go back to their site and read their home page, looking for those words or phrases.  Make a note of how many times each phrase appears.  Now, it’s true.  Some sites will have 20 keywords in their tags, and only 2 of them show up in their text.   That’s not good optimization, but who am I to judge?  Now, with most blogs, it’s a different story, but that’s for another day.

You’ll now have a list of what you think people search for, and what your competition thinks people search for.  Next week, I’ll review what to do next.

 

So, what tricks or tips do you have to find the “right” keywords?  Do you believe your keyword selection is contributing to your online success?  If you’re willing to share, please let me know.

Until next week,

Here’s to your success,

Trina

 

P.S.  Yep, you guessed it.  I’m going to be offering a seminar in July:  “The Key is Keywords.”  Details are being worked out now.  Stay tuned.

Thank You to All Members of the Armed Services

Today is Memorial Day, a day for all of us to take a moment and acknowledge that our freedom has a cost  and there are men and women and their families who pay the price while some of us don’t do nearly as much.  I’m taking off my small business consultant hat for a moment today to say “Thanks.”

Thank You, Military

It’s now my turn to give back a little.  I’m excited and honored to have asked to serve on the Board of Directors for a just-forming non-profit called Get ’em Talkin Get ’em Talkin will be providing services to veterans of any era who suffer from Post Traumatic Stress Disorder and their families.   I will be lending my marketing, business development, and operational knowledge to the endeavor.  It’s a big idea and there’s a great group of folks gathering to make it happen.   The main service will be in the form of phone banks where servicemen and women or their family members can talk to a real live person in a safe, non-judgmental environment.  The volunteers on the phones will be trained to listen first, assess the situation and the caller’s needs, and then make referrals to appropriate services if necessary. We are just beginning to locate all the resources and reach out to other organizations.  But just in the short time we have been noodling this idea around, it has become obvious that this service is badly needed.

Our VA health system is overwhelmed.  Especially in more rural areas, veterans have a hard time getting regular medical treatment, much less mental health services.  But these servicemen and women are hurting and need our help.  And it’s not just those who served, their families often suffer right along with them.  Unpredictable rages, withdrawal, nightmares, depression.  It tears a family apart.  One of the first steps in dealing with the traumas of war is “to get ’em talkin.”  Talking it out helps the individual bring the trauma to a place of reality where it can be dealt with. 

We are just getting started, so there’s still a lot to do.  We’ve put up a first blush website, so you can get a little more information at GetemTalkin.org.  We’ve also put up a Facebook page, so be sure to “Like” us and leave comments.  We don’t have our donation system completely set up yet, but that’s just around the corner. 

 

If you have an interest in getting involved and helping to launch this service off the ground, please let us know.  You can use the Contact Us page on the website OR just email me at SuccessPointConsulting@hotmail.com and I’ll make sure we include you.

Have a terrific Memorial Day and remember to say THANK YOU to all the veterans and active-duty personnel.

Sincerely,

Trina

My Top Ten “Can’t Do Without” Websites

I have been trying to limit my web browsing.  I am on the edge of information overload  How I feel on information overload – so many websites, so many links, so little time if I expect to get any work that I’ve promised to do for clients done.  My business success depends on my ability to get work done so that my clients can be successful.  So, as much as I hate to, I have decided to limit my web-time to only 10 sites.

So for the past few weeks, I kept a log of all the sites I visited and what sorts of stories were catching my attention.  I found that I could actually get to the same story in three or four different ways, so I started looking for the aggregators that seemed to pull together most of what I was interested in.

It’s been hard, tracking where I’ve been and what sites actually give me value in exchange for my time.  I can’t afford to be wasting much time.  So here’s the list I’ve come down to:

For information and news on the world of Social Media, I find I can learn just about everything I need to from three sites, Social Media Today, Mashable, and The Rise to the Top.  Some of the content is duplicated, but each has a different enough spin to make it interesting.  The Rise to the Top’s David Siteman Garland is quickly becoming one of my favorite resources.  I love his tagline, the #1 Non-Boring Resource for Growing Your Business.  And he’s not boring.  I get a lot of good take-aways from his information, he’s entertaining and engaging, and he seems to be able to condense information into easily digestible bites.

For straight-up news, I rely on CNN.  Oh sure, I glance through the sports news on other sites, but CNN has most of what I need.  I try not to spend too much time there, but I have a couple clients in the health care arena and they are always on the look-out for news and spins on health insurance reform and the like, so I feel like I need to stay on top of things.

 For connections, hands down for me it’s LinkedIn.  I love to browse the discussions in some of the groups, throwing in a comment here and there.  I probably don’t participate as much as I could, but I love to send private emails to people after I’ve read their questions and really try to help them succeed.  For me, LinkedIn is one of my most valuable connection tools and is absolutely vital to my business success and the success for many of my clients.

Because it’s too much to keep track of my Tweetstream, I rely on Hootsuite to filter out the noise.  It’s the place where I can categorize people and information to make it easier for me.  I don’t see all the Farmville, Mafia Wars and “so-and-so just connected with so-and-so” updates unless I want to. I can browse my different social media networks, submit tweets and updates, find people to follow, respond to people’s posts – all from one site.  It’s a great tool.  The more I use it, the more I like it.

But I do still browse on Facebook and want to be connected to my friends there.  I find it’s a place where all the different aspects of my life can merge.  There’s the friends from high school, there’s the colleagues from companies past, there’s new friends to be made, there’s events and activities that I don’t find out about any other way.  Even though I can get all the information I want from Hootsuite or my email inbox, I find I still like going out on Facebook and commenting on people’s links, reposting videos, and the like.

And finally, I have to keep my two “guilty pleasure” websites in the mix – BravoTV.com and Popcap Games.  Come on, admit it, you are curious about the REAL real lives of the Housewives, too.  I find I am fascinated by just about every Bravo show.   I never would have believed it, but I actually like the back stories of the Top Chef Masters or Patti Stenger’s blog.  And Popcap games – when I need a break, there’s nothing like a free game of Chuzzle  or Zuma’s Revenge.  They are fun and best of all, Free.  And I don’t have to announce to the world that I just achieved level 15 and need my friends to build me a barn.

So I’m curious to know, if you had to limit yourself to only 10 websites, what would they be?  Please leave your comments below.

Here’s to your success, 

 Trina

Twitter Campaign Ideas

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I had the privilege of presenting with Andrew Catapano of mywebWOW!com this morning at the Short North Business Association’s Educational Seminar series.  We had a small but engaged crowd.  They had lots of good questions.

I was going over the four Cs of successful online marketing – Content, Conversation, Community, and Commerce, but what is apparently burning in everyone’s minds is Twitter.  And more specifically, they were hungry for a nitty-gritty take-me-by-the-hand-and-show-me-a-strategy session on Twitter.  Well, I wasn’t quite prepared for that much detail but I’ve thought about their questions today and maybe this will give others struggling with those same issue some ideas.

So, in response to Joe Spinelli of Spinelli’s Deli, who very bluntly said a) I don’t know what to tweet about; and 2) just tweeting about sandwiches and the specials of the day is boring;

here are some possible Twitter campaign ideas.

1)       At the restaurant, have a laptop computer set up and encourage patrons to go over and tweet about coming in for lunch/dinner.  Make sure they mention your @Twittername.  Every 20th Tweet mention (or 50th or whatever number feels right for your crowd) gets a Free Dessert, or free cup of coffee, or free appetizer – some type of reward.  Promote it on Twitter (but not on Facebook or LinkedIn – make it a Twitter exclusive).  Have signs in your restaurant window.  Have the wait staff encourage Tweets.  As they are leaving, ask if they would Tweet about their good experience.  Someone would have to be checking Hootsuite or other application regularly to count the number of mentions, but it’s an easy type of campaign to measure.  Then, announce every winner with a Tweet that mentions their @Twittername.  Do this once a week.  The more you do it, the more reaction you will get.

2)      At the art gallery, promote an “Artist Answers Questions” event where the Artist responds to questions that have been sent in via Twitter.  Again, have a computer on hand so anyone who is in the gallery live still has to submit their question via Twitter to get it answered.  Promote it on Twitter to your community and to the Artist’s community and to any art-related groups for 10 days to two weeks prior to the event.  Start collecting the questions.  At the end of the event, send Tweets thanking everyone who participated and mentioning their @Twittername.  Maybe award virtual prizes for “best question” “funniest question” or “best stumper question.”

3)      For any kind of business, offer a discount or reward to anyone who calls the office or comes into the store and asks for “Larry.”  Only promote it on Twitter.  It could be anything of value.  Maybe a 25% discount for mentioning “Larry.”  They have to spend money to get the discount, so that’s good.  Or a $10 Visa gift card.  They have to give you their name, address, and email address in order to claim their prize.  That’s good, too.  And then, of course, you would send Tweets announcing everyone who “earned” a prize.   For a twist, maybe announce on Twitter that everyone who appears at X location at 6:00 p.m. with a nametag on that says “Larry” will be entered into a drawing for $200.  Do this for a week to 10 days and see what kind of reaction you get. 

4)      Choose a charity, like Operation Feed or the MDA Walk/Run, or Race for a Cure.  Send Tweets encouraging your followers to come to your location to drop off food, or sign up to sponsor a racer.  Offer a Buy One Meal/Get One Meal Free with every donation of 5 cans.  Again, every time someone drops off a can or signs up as a sponsor, mention them in a Tweet.  Make it a Twitter exclusive campaign and see what happens.  Do a different charity every quarter, or maybe even every month.

5)      Have a “We Love our Customers” Tweet day.  Promote that you are going to thank all your customers starting at 9:00 a.m. on X day.  Get as many of your customer’s @Twitternames as you can and on the appointed day, send out Tweets praising and thanking your customers for their business.  Send the Thank You Tweets continuously for 24 hours. Track how many times those Tweets get retweeted.  Wouldn’t you want to do business with a company that publicly thanked its customers?   Other people will want to, too. Do this once a quarter. 

These are just ideas that came to me this afternoon.  Depending on your target audience, there are so many creative, imaginative ways you can a) use Twitter Content to b) create Conversation to c) encourage your Community to d) increase your Commerce (the 4 Cs of social media success).

I would love to hear about your Twitter campaign ideas or stories about Twitter campaigns that worked or ones that flopped.  Leave your comments below.

Here’s to your success,

Trina

P.S.  It’s not exactly the same presentation, but I’ll be speaking on a similar topic at next week’s Abundance Marketing Series.  I’m going to be reviewing strategies on how to better manage your online content (hhmm, let me see, could one of those strategies be to hire me to write your blog, articles and press releases?).  I’d love to see you there.

RSVP at http://abundancemarketingpro.eventbrite.com

How does Oscar Mayer know I like hotdogs?

Adventures in Uncovering the Mysteries of Facebook Demographic Targeting

If you are at all in tune with the world of social media, you probably heard about all the changes Facebook has been making the past couple weeks.  One of the big changes is that Facebook   is going to start aggregating the data from all the websites you “like” on the web and is going to make that data available to marketers.

Now, wearing my small business consultant and marketer hat, I’m absolutely drooling at the possibilities of being able to talk to exactly who I want as a customer.  But wearing my advocate of privacy and “no one needs to know that I sometimes visit certain celebrity blogs” hat, I’m leery.

But Facebook already has an awesome database available for marketers.  And my clients and I are proof.  I was working with a client on Friday who showed me the ad she had put out on Facebook last week.  She is selling a customized Sham-moo Shammy package (very similar to the as-seen-on-TV ShamWow) as a promotional give-away for companies like car dealers, marinas, motor home manufacturers, and car enthusiasts.  She had very wisely targeted men in certain age categories, in certain professions, and with certain hobbies.  In about 2 days, she had garnered 161 clicks through to her website but no sales.  But she is only spending $.32 per click, so it wasn’t outrageously expensive.    I suggested some changes to her ad and to her conversion page, and showed her how to get a code for $50 in free Facebook ad credits, and she’ll be running it again this week.

But as we were working on her Facebook page, an ad popped up for a set of exercise CDs.  We commented on how eye-catching the ad was and I said I had never seen it before.  She said she sees it every day and then said, “I think I get it because my husband and I go dancing.”  Wow.  A consumer who knows why they are being targeted.   A few minutes later, it was for a fat-burning muffin.  A little bit later, we noticed an ad for a nutritional supplement.  So on a whim, we pulled up her profile.  Sure enough, among her interests are dancing and health.

Later that evening, I got on Facebook.  And on my home page, I have an ad, no, not for an exercise CD, not for a nutritional supplement, nothing nearly so healthy.  My ad is for Oscar Mayer hotdogs.  Oscar Mayer?    The next ad that pops up is for Taylor-made golf clubs.  That makes sense, I like to golf.  Then an ad for a bouquet of flowers appears.  Ok, I have a mom and it is Mother’s Day next week.  The next ad is for real estate funding.  Great targeting because I dabble in real estate investing and am connected to lots of real estate folks. 

And then another Oscar Mayer ad, this one touting a contest to get a ride in the Wienermobile.  Oh No!  How did they know?   Is it possible that Oscar Mayer somehow has a record of everyone who has ever ridden in the Wienermobile  (which I did in 2001 – see!). 

Never thought anyone would ever find out

 Did they somehow share that information with Facebook?  Believe me, there is nothing in my profile that screams hotdog lover.  Or is there?

Let’s see, I don’t have k ids, so that’s not it.  I’m female. Females tend to do the household shopping. So they may just be targeting females of a certain age.  I love golf, reading, and … Cleveland Indians baseball.  Ah, could it be the baseball?  Nothing else really makes sense.  It has to be that they are either targeting females, people who like baseball, or maybe even females who like baseball.  Or they might just be excluding people with healthy activities and lifestyles.  Whew, at least I think my secret fascination with the Wienermobile hasn’t been leaked, yet.

But the moral of the story:  if you are getting ads that don’t seem to be targeted to you, you may want to look at your profile and figure out why.  Then think about your product or service and try to come up with characteristics that would be shared by the majority of your target audience.   How could you get an ad in front of them?  There is going to be so much data available, it’ll be your own fault if you are talking to the wrong people.

As always, if you need help defining your ideal customer or other marketing needs, just let me know by dropping an email to SuccessPointConsulting@hotmail.com.

Here’s to your success,

Trina

P.S.  Heather Tapia’s Abundance Marketing Pro series continues tonight (Monday, May 3) at 6:30 p.m. at Raisin Rack in Westerville. Tonight’s topic:  Creating a Plan of Action.  Should be great.  Check it out.

P.S.S.  Most of you have heard, but just in case you haven’t — I’m now the Columbus Business Events Examiner for Examiner.com.  Send me your press releases and event announcements and I’ll do what I can to get your events promoted and reviewed.  Also looking for event-support types of news, like venues, caterers, DJs, event planners.  It’s gonna be fun!

Best Practices on Twitter

One of my tasks as a small business consultant is to keep up with best practices in different fields, like online marketing, so I can better advise my clients on what they might consider doing.  So this week, I’ve been studying Twitter, trying to figure out how the best of the best make it happen.  So I began following Ashton Kutcher and CNN.  And I have to admit, I have been amused, intriqued, and entertained far beyond what I was expecting.  I also started checking out all the Twitter analysis sites, like Twitter Grader, Twitter Analyzer, Tweet Stats, Twitter Stats, Twitter Counter.  I put in all kinds of queries, and viewed a lot of Twitter feeds, both personal and business.

I can’t say this is definitive, but as I review my notes, I think I have identified seven things businesses, both big and small, should do on Twitter to make it a more successful platform.

1.  Target a niche, talk to that niche, develop a niche.  So I started research this week at Dell.  I was fascinated by fact that Dell has 34 Twitter accounts, each aimed at a specific market.  Now that’s smart marketing. And each account only follows other Dell accounts — Dell Twitter managers do not read anyone else’s Tweets, except other Dell Tweets.  But between all the accounts, they have over 1.5 million followers.  Now, I don’t know about you, but I don’t need to know what coupons Dell is offering on what accessories every day, but apparently a lot of other people do.  But each Dell Tweet account manager develops their own following and interacts with their own audience.  They are all different.    

2.  Another lesson from Dell is to use Twitter as a customer service tool.  A lot of the Dell Twitter managers (most of whom are happily pictured on their account pages) have running dialog with customers about back-ordered inventory, end dates of sales, how to special order items, and other customer service issues.  It’s very much like a public live chat.  But it does demonstrate Dell’s willingness to engage and reflects well on their customer service philosophy.  I definitely have a stronger feeling of trust in Dell after reading their Tweets.  That’s an effective use of the platform. 

3.  Have a mix of offers, information, replies, and personal Tweets.  Don’t just Tweet “about” your business, throw some offers out there.  Don’t just send people to other blogs or articles, Tweet about your own business and send them to your own website or blog.  If a customer or client asks a question, respond.  Ask your customers questions and ask for feedback.  It’s OK to have some personal Tweets (just got off the plane in Orlando) but there has to be more if you are presenting yourself as a business.  Mention other people, reTweet, reply.  The more you mix it up, the more engaged your followers become in you and  your brand.

4.  Do not use one of the standard Twitter backgrounds — make your own.  Make it professional, make it reflect your brand and your personality.  I find it odd that I’m recommending this, because really, you mostly see your Tweetstream’s Tweets, not their pages, but as I was researching, I could almost tell if I was going to be impressed by their Tweet activity the second I pulled up their profile.  And most of it was the first impression of the page background. And of course, it goes without saying that you MUST have a photo or logo, not one of the ugly Twitter default icons.

5.  Include photos and videos. The most influential Tweeters use a lot of photos and link to a lot of videos.  It adds interest, it gives the reader a fuller idea of who and what you are about.

6.  Make your profile description match your activity.  If your profile says you are a small business consultant, your Tweets should be about small business things — not ceramics.  If you say you are a mortgage banker, I expect to see Tweets about the financial markets, or home sales, or government regulations, not puppy housebreaking.  Oh sure, throw a couple Tweets out there about your personal struggles with the next Marley, but if that’s all you are going to Tweet about, then make it a personal Twitter account and don’t expect to drive business.

7.  Mention your Twitter handle in all your other online activities and drive people to Twitter to follow you.  Once I found some Twitter accounts I liked, I went to their Facebook, their LinkedIn, their websites, anywhere I could, to see how they were promoting their Twitter activity.  And it turns out that the ones I liked were promoting it a lot.  SO, you can find me on Twitter as @SuccessPointer.  Go ahead, follow me.  I’ll try to engage some of you in conversation. 

That’s Twitter.com/SuccessPointer.

It’s pretty clear that there are no hard and fast rules to using Twitter as professional networking tool, but I think incorporating these 7 characteristics into your Tweets will help make it as effective as possible for your small business.

Here’s to your success,

Trina

P.S. 

  Heather Tapia’s Why2 How2 Abundance Marketing series starts TONIGHT at 6:00 p.m. at Raisin Rack in Westerville.  For more information and to register, go to http://AbundanceMarketingPro.eventbrite.com

P.S.S.  Registration continues for SPEED NETWORKING, coming May 18th at The Meeting Place.  Go to Gemstone Partners to officially register.  It’s going to be fun.  Also, if you have a book, a discount, a do-dah of some sort that you would like to donate as a Door Prize for the event, let me know!  I love to promote my friends and their businesses.

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