Success Point Consulting

Hi, thought I’d do something different today and do a Video Blog (or Vlog as they are called).

Enjoy!

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One of my tasks as a small business consultant is to keep up with best practices in different fields, like online marketing, so I can better advise my clients on what they might consider doing.  So this week, I’ve been studying Twitter, trying to figure out how the best of the best make it happen.  So I began following Ashton Kutcher and CNN.  And I have to admit, I have been amused, intriqued, and entertained far beyond what I was expecting.  I also started checking out all the Twitter analysis sites, like Twitter Grader, Twitter Analyzer, Tweet Stats, Twitter Stats, Twitter Counter.  I put in all kinds of queries, and viewed a lot of Twitter feeds, both personal and business.

I can’t say this is definitive, but as I review my notes, I think I have identified seven things businesses, both big and small, should do on Twitter to make it a more successful platform.

1.  Target a niche, talk to that niche, develop a niche.  So I started research this week at Dell.  I was fascinated by fact that Dell has 34 Twitter accounts, each aimed at a specific market.  Now that’s smart marketing. And each account only follows other Dell accounts — Dell Twitter managers do not read anyone else’s Tweets, except other Dell Tweets.  But between all the accounts, they have over 1.5 million followers.  Now, I don’t know about you, but I don’t need to know what coupons Dell is offering on what accessories every day, but apparently a lot of other people do.  But each Dell Tweet account manager develops their own following and interacts with their own audience.  They are all different.    

2.  Another lesson from Dell is to use Twitter as a customer service tool.  A lot of the Dell Twitter managers (most of whom are happily pictured on their account pages) have running dialog with customers about back-ordered inventory, end dates of sales, how to special order items, and other customer service issues.  It’s very much like a public live chat.  But it does demonstrate Dell’s willingness to engage and reflects well on their customer service philosophy.  I definitely have a stronger feeling of trust in Dell after reading their Tweets.  That’s an effective use of the platform. 

3.  Have a mix of offers, information, replies, and personal Tweets.  Don’t just Tweet “about” your business, throw some offers out there.  Don’t just send people to other blogs or articles, Tweet about your own business and send them to your own website or blog.  If a customer or client asks a question, respond.  Ask your customers questions and ask for feedback.  It’s OK to have some personal Tweets (just got off the plane in Orlando) but there has to be more if you are presenting yourself as a business.  Mention other people, reTweet, reply.  The more you mix it up, the more engaged your followers become in you and  your brand.

4.  Do not use one of the standard Twitter backgrounds — make your own.  Make it professional, make it reflect your brand and your personality.  I find it odd that I’m recommending this, because really, you mostly see your Tweetstream’s Tweets, not their pages, but as I was researching, I could almost tell if I was going to be impressed by their Tweet activity the second I pulled up their profile.  And most of it was the first impression of the page background. And of course, it goes without saying that you MUST have a photo or logo, not one of the ugly Twitter default icons.

5.  Include photos and videos. The most influential Tweeters use a lot of photos and link to a lot of videos.  It adds interest, it gives the reader a fuller idea of who and what you are about.

6.  Make your profile description match your activity.  If your profile says you are a small business consultant, your Tweets should be about small business things — not ceramics.  If you say you are a mortgage banker, I expect to see Tweets about the financial markets, or home sales, or government regulations, not puppy housebreaking.  Oh sure, throw a couple Tweets out there about your personal struggles with the next Marley, but if that’s all you are going to Tweet about, then make it a personal Twitter account and don’t expect to drive business.

7.  Mention your Twitter handle in all your other online activities and drive people to Twitter to follow you.  Once I found some Twitter accounts I liked, I went to their Facebook, their LinkedIn, their websites, anywhere I could, to see how they were promoting their Twitter activity.  And it turns out that the ones I liked were promoting it a lot.  SO, you can find me on Twitter as @SuccessPointer.  Go ahead, follow me.  I’ll try to engage some of you in conversation. 

That’s Twitter.com/SuccessPointer.

It’s pretty clear that there are no hard and fast rules to using Twitter as professional networking tool, but I think incorporating these 7 characteristics into your Tweets will help make it as effective as possible for your small business.

Here’s to your success,

Trina

P.S. 

  Heather Tapia’s Why2 How2 Abundance Marketing series starts TONIGHT at 6:00 p.m. at Raisin Rack in Westerville.  For more information and to register, go to http://AbundanceMarketingPro.eventbrite.com

P.S.S.  Registration continues for SPEED NETWORKING, coming May 18th at The Meeting Place.  Go to Gemstone Partners to officially register.  It’s going to be fun.  Also, if you have a book, a discount, a do-dah of some sort that you would like to donate as a Door Prize for the event, let me know!  I love to promote my friends and their businesses.

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I recently started working with a new small business client who, on the surface, seems to be very internet-savvy.   They are blogging, they are active on Facebook, LinkedIn, and Twitter.  They have an attractive website.  They are SEO smart so they are getting decent traffic to their site.

The problem is: they aren’t getting any sales off the internet.  They have a presence, yes,  but it’s not translating into dollars.

Can I help them?

In my analysis of their to-date efforts, I opened up their Twitter account and looked at all their 1,061 Tweets (4 to 6 a day for about a year now).  What struck me immediately was that I had no idea whose Tweets I was looking at.  Their picture was their logo, which is fine if you know them, not significant if you don’t.  About half of their Tweets were about the weather or current events, maybe a quarter of them were Re-Tweets of other people’s stuff (which is good if there is some sort of tie-in to you, which there typically wasn’t), and maybe a quarter actually mentioned a product or service they offer.  Every Tweet used a cloaked URL.

In 1,061 Tweets, the actual name of their company had not been used once.

The company name is not terribly long (it’s half the length of Success Point Consulting).   Honestly, it’s probably the same length as the cloaked URL.  “Why use the cloaked URL?” I asked.  So they could get reporting from Hootsuite.  Now, don’t get me wrong.  I am all about tracking and measuring.  So I looked at their Hootsuite statistics.  The most clicks they had ever received on any one message over the past 12 months was 48 clicks, and that was a Tweet about support for relief efforts in Haiti.  Those Tweets didn’t go to their website, they went to a relief organization.  The next Tweet with the highest number of clicks got 14 people to click through to a Youtube video that had nothing to do with their company.  The rest of the top ten were 5 clicks or fewer.   Most of their Tweets are going unnoticed and the ones that are getting noticed are sending people to other sites. They are not engaging with anyone.

They are also following 3 times more people than are following them, but that’s another discussion …

So, as an experiment, I set up a couple of marketing-oriented Tweets and used the actual web address of the company’s home page instead of a cloaked url.  The next day, I was going through my usual morning routine in my consulting email account and I saw a Google Alert come through for their company name.  Surprise!  Google had picked up the Tweet that had their company name in it.  This was the first Tweet that had come through to Google Alerts.  The previous 28 Tweets or so since I had started working with them had been ignored.  Ever have one of the “Ah-ha!” moments?  Does a cloaked URL block Google from recording Tweets as backlinks and if we use the full company URL, will we get better ranking in Google?  Is this actually a SEO tip that I had somehow missed in all my previous research?

So I went surfing the web, trying to find an answer.  One place I went was SEOmoz.org, which does list url cloaking as a negative factor for Google rankings.  But I couldn’t find a whole lot of talk on the subject. 

My gut tells me that companies should be using their brand name on Twitter at least occasionally.   I understand the benefit of cloaked URLs and I use them myself, but I’m going to be more selective on where and when from now on. What about you?  If you pull up all of your company’s Tweets from the past year, are they clearly from your brand?  Would readers be able to learn anything about you and your company?  Do you try to use your company name in your Tweets, or do you rely strictly on cloaked urls?

In my mind, the jury is still out and I still have lots of work to do to start generating sales from Twitter, Facebook, and LinkedIn  for this company, but I feel I might be going in the right direction.  I’ve changed their mix of Tweets to about 75% marketing-oriented (I’m actually putting offers in the Tweets, how novel!) to only 25% Re-Tweets and comments on the general nature of the world. 

Please leave your thoughts and comments below.  If you need ideas on how to better utilize social media and other online marketing strategies, please give me a call at 614-753-5979 or email me at SuccessPointConsulting@hotmail.com

Trina

P.S.S.  Another friend, Dr. Gwen Dwiggins, runs an outstanding clinic for autistic children, The Accelerated Learning Clinic, 5158 Blazer Parkway, Dublin.  She is having an OPEN HOUSE on Saturday, April 10, from 10 a.m. to 2 p.m.  If you know anyone with an autistic child, please pass this information along. 

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